When you use the AI assistant.
Messages you send to the assistant are processed by Cloudflare Workers AI using a Qwen model to generate a reply. Avoid entering identification, banking information, contracts or other sensitive documents. The assistant is not Sue and cannot confirm a booking or a property’s live availability.
When you submit an inquiry.
With your consent, we save your name, phone, email or WeChat, language, source page and inquiry or associated conversation in Cloudflare D1 to respond to this request. New submissions are organized using rules, not sent for additional AI analysis. When configured, an internal email notification sends the submitted details to Sue. Chat messages you choose to send to the AI assistant are still processed to generate replies. Do not include sensitive documents or MLS listing content.
Follow-up in our CRM.
When connected, your submitted contact details and inquiry are sent to Follow Up Boss, our customer relationship management provider, so Sue and authorized team members can respond and track follow-up. A matching phone or email links the inquiry to an existing contact; otherwise a new contact and a follow-up task for Sue are created. A WeChat-only inquiry may require manual matching. Submission does not subscribe you to ongoing marketing emails or texts.
When you submit a Facebook or Instagram lead form.
If you submit one of our Meta instant forms, Meta processes the contact details and answers you provide under its own data policy and makes your submission available to Smart Sold Realty Inc., Brokerage through its lead tools. We use your name, phone number, email, selling timeline and question to reply to your seller consultation by phone or email. Authorized team members may retrieve the submission from Meta. This form does not automatically add you to an ongoing marketing list or our website inquiry database. Contact sue.realtor@smartsoldrealty.ca to request access, correction or deletion. Please do not send identification, banking or medical information.
Access and your choices.
The inquiry dashboard requires authentication. You can contact sue.realtor@smartsoldrealty.ca to request access, correction or deletion of your submitted information. You may also contact Sue directly by phone instead of using the forms. Property-search and social links open external services with their own privacy practices.
Internal SMS alerts.
If enabled, an internal SMS sent through Twilio to Sue may include your submitted name, contact details and an excerpt of your inquiry. Twilio and mobile carriers process this message for delivery. This does not subscribe you to marketing texts. The full inquiry remains in the sign-in-protected dashboard. Please do not submit identification, banking or medical information.
Optional ChatGPT ad measurement.
On our English and Chinese Richmond Hill seller consultation pages, a separate, unchecked option lets you allow ad measurement when a ChatGPT ad click identifier is present. Only after a successful inquiry do we send OpenAI that identifier, a random event number, the event time and our website origin. We do not send names, contact details, message text, property details, visitor IP addresses or browser user agents through this feature. We do not install the OpenAI browser Pixel or use automatic advanced matching. The click identifier is read for the consented submission, not stored in browser storage or our measurement status table. Do Not Track and Global Privacy Control disable this feature. The option is not required to contact us. OpenAI processes the event under its conversion and privacy terms; we request exclusion from future user-level personalization. This limited measurement can miss later or cross-device inquiries.
Referral information.
We may temporarily keep a recognized referral channel and predefined campaign label in this browser tab for up to 30 minutes. When you consent and submit an inquiry, these labels may be saved with it to understand which outreach brings inquiries. We do not collect full external URLs, search terms, advertising click IDs or a visitor identifier for this feature, and do not send it to advertising platforms. Do Not Track and Global Privacy Control disable this feature. Missing information is recorded as unknown; labels are not independently verified. If the visit starts on our Markham, Richmond Hill, Vaughan or Toronto page, we may also keep that predefined entry-page label for the same 30-minute window and save it with a consented inquiry. Later internal navigation does not change this starting page. This records a page visited, not your location or intended property market.
Chat and draft text stay in this tab for up to 30 minutes between pages or languages. Contact fields and consent are not saved here.
We use Cloudflare Web Analytics to understand visits and page-loading performance on public pages. It uses no analytics cookies and does not read contact forms or AI conversations. Pages with query parameters remain excluded from Cloudflare Web Analytics. We may separately count a recognized Google, Bing or AI-search source using only a fixed platform label, page, language and date—never the full URL, search terms, IP address or a visitor identifier. These measurements are absent from the private dashboard and preview site.
We also keep daily totals of phone-link clicks, successful WeChat-number copies, first interactions with inquiry forms and newly registered inquiries, grouped by public page, selected topic and language. These statistics retain no entered text, calculator amounts, IP addresses or visitor identifiers and cover a rolling 90-day window. Older totals are cleared when the next measurement is recorded. Do Not Track and Global Privacy Control disable this measurement. Clicks do not confirm a call or a new client. This is separate from contact details and inquiries you choose to submit.